Frequently Asked Questions
Do the energy systems comply with international electrical and safety standards?
Yes. All systems meet relevant IEC/CE/UN38.3 safety and EMC standards. Components undergo extensive testing for electrical protection, fire safety, and environmental durability (e.g., IP54/IP66 rated enclosures).
Can you provide customized configurations for the systems?
Yes. Custom options include battery capacity (up to 280Ah/module), nominal voltage (LV 51.2V or HV 135-750V), and communication protocols (CAN, RS485, Wi-Fi, Ethernet). Both modular and rack-mounted systems are available.
What is the standard lead time for delivery?
Standard products can be shipped within 7-10 working days. For customized models or large quantities, lead time is typically 20-30 days. Expedited orders and scheduled production are available upon request.
Do you support third-party inspections?
Yes. We welcome third-party inspections from SGS, TUV, or client-assigned agents. Full test reports and compliance certificates are provided before shipment.
Are these systems compatible with other inverter brands?
Yes. Our energy storage systems support open protocols (CAN/RS485) and can be integrated with a wide range of inverter brands. Configuration tools and wiring diagrams are provided for seamless setup.
What are the main communication interfaces available?
The system standardly supports CAN and RS485. WiFi and LAN communication options are also available as optional upgrades for remote monitoring.