❓
Frequently Asked Questions
Do these energy systems comply with international electrical and safety standards?
Yes. All systems meet relevant IEC/CE/UN38.3 safety and EMC standards. Components undergo extensive testing for electrical protection, fire safety, and environmental durability.
Can you provide customized configurations for capacity and voltage?
Yes. Custom options include battery capacity (up to 280Ah/module), nominal voltage (LV 51.2V or HV 135-750V), and communication protocols (CAN, RS485, Wi-Fi, Ethernet).
What is the typical lead time for delivery?
Standard products can be shipped within 7-10 working days. For customized models or large quantities, lead time is typically 20-30 days.
Do you support third-party inspections before shipment?
Yes. We welcome third-party inspections from SGS, TUV, or client-assigned agents. Full test reports and compliance certificates are provided.
Are the battery systems compatible with other inverter brands?
Yes. The systems support open protocols (CAN/RS485) and can be integrated with a wide range of inverter brands. Configuration tools are provided for seamless setup.
What is the warranty period for the HOME-ESS-LV-9.4K model?
This model comes with a comprehensive 10-year warranty, ensuring long-term reliability and performance for your energy storage needs.