❓Frequently Asked Questions
Q1: Are you a manufacturer or a trading company?
We are a professional manufacturer with our own factory. We provide comprehensive OEM services and dedicated after-sales support.
Q2: How is the machine tested before delivery?
Before shipping, we conduct thorough testing of the machine's working condition to ensure it meets all performance standards for our customers.
Q3: What support do you offer if I encounter problems during operation?
We provide a detailed English manual and video demonstrations showing how to resolve common issues. Technical support can also be dispatched if required.
Q4: How long is the warranty period?
We provide a one-year guarantee for any damage not caused by human error or misuse.
Q5: What payment methods are accepted?
We accept various payment methods including T/T (Telegraphic Transfer), Western Union, L/C (Letter of Credit), and more.
Q6: Is the machine suitable for different cutting shapes?
Yes, the machine is multifunctional. By adjusting the conveyor speed and blade rotation, you can achieve slices, strips, cubes, and mincing.